Service Mgr
Brett was excellent to work with as always and got me in immediately when my appointment time arrived. He was very cordial and a pleasure to deal with. The only issue I had was that the technician hooked my new tail light up wrong and had the right turn signal flashing right on the tour pack and left on the tombstone light. The left side was hooked up backwards as well. I caught it by checking it myself just before I left. It could have resulted in a dangerous situation but it was resolved quickly when I reported it to Brett and he had the technician immediately change the wires. My issue is that I understand mistakes are made but a technician should always double check their work before the bike goes out the door. Just saying.Thank all of you for your assistance. (Employee: Brett Sassaman)
Russ McGee
7/30/2021
Write a Review